KloudEmail Hosting Customer Accounts
Completed: KloudEmail Basic accounts (our brand name) from Simple Online Solutions.
Invoices Renewals Automatically Generated/Created:
- Quarterly – 15 days before Due Date
- Annual – 30 Days before Due Date
PLEASE READ:
- Invoices will be paid with your Credit Card On file.
- Your Credit Card is saved after 1st payment on any invoice.
Domain Name Hosting Only Customer Accounts
Effective: 11/22/2024
All domains are now under KartHost’s account with Enom
Invoices Renewals Automatically Generated/Created:
- Annual – 30 Days before Due Date
- Please pay your Open Invoices instead of clicking on Renew on Domain
PLEASE READ:
- Invoices will be paid with your Credit Card On file.
- Your Credit Card is saved after 1st payment on any invoice.
- There are No Refunds for Domain Name renewals or registrations.
- Due Dates on Domain invoicing are 5 days BEFORE expiration date.
Frequently Asked Questions (FAQs)
Billing and Payments
KartHost Customer Center will submit your card information to Stripe.com, where it is stored. We do not have access to your full card number, only the last four digits and the expiration date.
Your Auto Payments are made to your invoices on their Due Date. Stripe stores a token on your KartHost Customer account that will allow us to submit your next invoices to Stripe for payment on the Due Date of your invoice.
You do have the option to delete the card on file at any time in your KartHost Customer Center Account in your Payment Methods. If you do not have a card on file for Auto Payments or as long as you are making the invoice payments on or before their due dates you will see no disruption of service.
Billing will be handled through your KartHost Customer Center account.
Your first billing cycle at KartHost, we are honoring the pricing you paid at Simple Online Solutions. Your invoice will show KloudEmail’s Basic price with a Promo discount reducing the price to the SOS rate of $5/qtr per email. The promo is valid for the first quarter only.
Pricing for KloudEmail Basic (10/15/2024 pricing) is $2.95 per month for the first mailbox, then $2.35 for each additional mailbox on the same domain.
During this transition, we will only accept major debit/credit cards. MasterCard or Visa debit/credit cards will function just like debit/credit cards.
Moving forward, we plan to offer PayPal and ACH in 2025.
Note: For security reasons, your card is stored in the vault of our card processor, Stripe.
Most products and services, you can choose between Monthly, Quarterly, Semi-Annual, and Annual.
For services with recurring billing of less than $10 a month, we will set you up for Quarterly or Annual billing.
For instructions to add a credit/debit Card see our tutorial section and the topic “How to add a credit/debit card to your account”
Yes, anytime you like. Please remember that our automation uses your DEFAULT card to pay invoices. Since you can have multiple cards on file, remember when a new card is added and you want it to be used automatically, make sure to make it the DEFAULT card.
If you are a Texas Resident (billing address has a Texas Address), KartHost must charge Texas Sales Tax (Currently 8.25%).
Texas Sales Tax will be charged for email services, website hosting & related services, and other web IT services we offer.
Sales Tax will NOT be charged for Domain Names or Domain Name IDProtection (Privacy Protection)
KartHost Customer Center will generate an invoice for your next recurring invoice based on your billing cycle.
We will email a reminder notice 2 days before due date advising you we will be submitting your invoice for payment to your card on file on the due date.
Upon payment of the invoice you will receive another email marked as Paid with the transaction information at the very bottom of the invoice.
All invoices are viewable inside your account at the KartHost Customer Center.
Invoice Creation Schedule (Domains are 30 days before Expiration)
Monthly – 14 days
Quarterly – 15 days
Annually – 30 days (includes Semi-Annually, Biennially)
You will need to set the Auto Renewal Status to OFF. As long as you do this before the due date on the invoice the system will automatically remove it from the invoice.
Here are the steps:
To disable auto-renewal for your domain name on KartHost, log in to your KartHost account, navigate to your domain management section, select the specific domain you want to modify, and then look for the “Auto-Renew” option which you can toggle off to disable automatic renewal.
- Login to KartHost: Access your KartHost account using your credentials.
- Click on Domains in top menu: A resulting drop-down menu will appear and click on “My Domains” Or you can click the box showing “XX DOMAINS”
- Select your domain: Click on the specific domain name you want to change the auto-renewal setting for. (Column-Auto Renew shows if it is Enabled or Disabled)
- You do have the option to sort any column and change View from All Entries to Active, Expired, Canceled
- Click on Auto-Renew (left menu): You can now toggle the Auto-Renew Off.
- Return to My Domains: By either the Domains>My Domains in the top Menu or My Domains in the breadcrumb menu. You will now see domain as Disabled in Auto Renew column.
We do have a KartHost Knowledgebase on this and are working on updating the screenshot to our new theme we added 1st of October.
Account Details and Password Reset - Tutorials
Log into KartHost Customer Center at https://customercenter.karthost.com/login. Link found on KartHost.com at top right “My Account (Customer Center)“.
User Name: Your Email address to which all announcements were sent.
Password: “Forgot” (Reset) You will have to request a password reset, no one knows the password.
And it must meet the minimum requirements. We do encourage you to create a unique password not to be used anywhere else.
Click Here to view our KartHost Knowledgebase article on the steps to reset your password.
- Login to your KartHost Customer Center Account
- Once logged in, click on your name (account owner’s name) at the top right of the page.
- Select ‘Payment Methods’ from the drop-down menu.
- On the resulting page click the red “Add New Credit Card”
- The ‘Type’ form will load and
Description (Option) – Used to Identify the card to you
Card Number – The actual Credit or Debit Number
Expiry Date – MM/YY Month/Year format
CVV/CVC2 – The security code on your card
Billing Address – The default is your Customer Center Profile
Add a new address – If a card you wish to use has a different billing address add it. - Now click the red “Save Changes”
When an invoice is generated in your account, the DEFAULT card on file will be used to pay your invoice on the Invoice Due Date.
To see the Life Cycle of a KartHost Invoice.
Domain Names Updates
We are no longer Pushing (manually moving between 2 Enom accounts) the domains. Effective 11/22/2024, we have connected our KartHost Customer Center and the Enom account where your domain names were purchased initially (with SimpleURL). This will save a lot of time.
But because everyone has a New account with us, we do have to tell the system what you purchased and paid for at SimpleURL. We do that by creating an order for the service or domain name (Step 1). We have been able to upload those, but after they were created, we must still manually approve each one and then wait on a few things. See more details in Steps 2 & 3 below.
Step 1: Completed 12/6/2024
Domains are now showing in accounts as Pending Order or Active Order.
Your Domain is showing as Pending (Step 2) Domain names are visible only after you click on the box labeled “Domains” showing Zero. Once we have Accepted the order the count of active domains you own will show Active (Step 3).
Domain Names:
- Pending (Red) Step 2 – Your pending order has been created, and you are in the queue for your domain to be activated in your KartHost account. We are now waiting on the Customer Center to sync with your domain at Enom. Pending Expiration date is 00/00/0000. Pending Next Due date is made up to avoid invoices being created. No access
- Active (Green) Step 3 – Your pending order is approved domain is active, and waits in the queue for hourly sync with Enom. We verify that your expiration and due date have synced correctly, and send your Welcome email. Until the sync happens with Enom your Pending Expiration date is still showing as 00/00/0000. Think of it as the Customer Center talking to Enom about your account. But the activation now allows you access to access and manage your domain name in your account at KartHost Customer Center.
During this process, we do not review, access, or change any settings in the domain name. This is more of an accounting process and no DNS is harmed during the process. (Gail’s joke). Please be patient we are approving thousands of domains.
Warning: Missing “Account Details“, (billing address, phone) the updates or Renewals may Fail. New Orders for sure fail. Please make sure yours are filled in.
Domain name Renewal invoices are created and emailed 35 days before their expiration date. They are due 5 days before the expiration date. If you have a card on file, the invoice will auto-pay on the due date. You can renew early at anytime for the maximum your domain will allow.
No Transfer is needed! Simple Online Solutions will PUSH your domain name out of his account into the KartHost Account and shortly after it will show up in your KartHost Customer Center Account.
If you do not log into your account at the KartHost Customer Center and fill in your Account Details with your billing address or address that Enom views during the push, The Push may FAIL. We should not have those contact fields empty.
The risk to your domain renewal is if we are close to your expiration date before you get back with us and your domain expires before your account is setup correctly. This is one of the reasons we are not jumping in and pushing all the domains at one time. Instead we are pushing One month at a time starting with December 2024 expiration dates.
Should the push fail-
- Your domain name will remain in SOS’s Enom account.
- We will open a new support ticket in your account to notify you why the push failed.
- We will work together with you and SOS to resolve the issues. When completed we will attempt another Push.
- The ticket will be updated with results.
Thanks for being proactive and ensuring your KartHost Customer Center account contains the correct information (your billing address and phone) to avoid that as a reason for a possible failed push.
I apologize for using the word Profile in ANY correspondence instead of the words ‘Account Details’. ~Gail
We are focusing on clients with Email service first. Then starting in November 2024 we will start pushing them to your account. Our Goal is to have all of them completed no later than December 31, 2024.
We will accept special cases to PUSH early. Just open a ticket in your KartHost Customer Center no later than 3 days before Expiry date and provide us with the Domain you would like to PUSH.
And we will do our best coordinating with George at Simple Online Solutions. If it gets to close to the expiration date, you can just renew with Simple Online Solutions. And your domain name will be pushed later in 2024.
Remember to have your Domain Name PUSHED to KartHost from Simple Online Solutions. There is NO CHARGE. But if you still do not wish to have your domain PUSHED to KartHost, make sure to do the following:
– Do Not Set Up your KartHost Customer Center account
– Contact George at Simple Online Solutions, and you can transfer your domain name to any register you like. And plan on doing so by end of year or whatever date George gives you.With that said, we will be sad for you to not experience our excellent service and personal attention.
Whatever Name Servers or Privacy settings you have set now will remain the same. We are NOT changing your Domain Name configuration; we are only pushing your domain(s) from one Enom reseller account to another Enom reseller account. Think of it as a billing address change with no effect on services. It’s all behind the scenes, so to speak.
If you have a expiration date that is close, please open a Support Ticket in your account (fastest). OR send an email to transitions@karthost.com put Subject: Domain Expiring Soon <your domain name>
And give us more info etc.
About KartHost
The primary changes will be in the who you pay, where you go for support and where you login to Webmail. We want this transition to go as smoothly as possible.
Support will be provided by KartHost. We will give you new contact details and instructions on how to reach your account with us in the KartHost Customer Center.
- You will be able to upgrade if you wish to KloudEmail Suite
- You can add Email Archiving to your service
- And add the ability to send Encrypted Email, Phishing Protection, Advanced Spam/Malware protection and link protection
Billing will be handled through your KartHost Customer Center account. Very soon, we will provide information on how to activate your account for payments and manage your billing preferences.
First, for the first full billing cycle you are with KartHost, we plan on honoring the pricing you were paying at Simple Online Solutions. After that, our regular pricing will be in effect. Current pricing is $2.95 per month for the first mailbox, then $2.35 for each additional mailbox on the same domain.
- Minimum of 12 characters (more is better)
- At least 1 UPPERCASE letter
- At least 1 lowercase letter
- At least 1 Numeral
- At least 1 special character like $ ) % # ( @ ! ~ , = ; + * & – % ^ _ @ etc.
Never use sequential letters, which are numbers of 3 or more, like the following: abc, wxy, 123, 789, etc.After setting your password SAVE IT IN A SAFE PLACE, on paper (not on a computer). If you do not have one recommend 1Password.com as a very secure password.Maybe this should be in its own FAQ right below the To Log Into Your… faq reference both to each other
Email Service (KloudEmail Service)
The only big change is the name of our branding. You will hear the email service you are used to called by a different name, KloudEmail Basic and KloudEmail Suite. Your email service will continue functioning as it always has as KloudEmail Basic. There will be no interruptions or changes to your existing email mailbox accounts, data, or how it works.
- Webmail—If you like, you can continue to use the Simple Online Solutions webmail portal until it’s taken down. Or, immediately, you can use the KartHost KloudEmail Webmail Portal at https://webmail.kloudemail.com.
- Email Client – You will continue using your current email client (e.g., Outlook, Apple Mail, Thunderbird, etc.) on your desktop or laptop, phone, or tablet without any changes.
No, all your emails, contacts, and calendar items will remain intact. There is no migration of data involved in this process.
Yes, we have three other Email Services when you are ready to upgrade
- Hosted Exchanged (allows all devices to sync Email, Email Folders, Calendar Events, Contacts, Tasks(To-Do List) to all your devices
- Microsoft 365 Exchange Email and Optional Microsoft 365 Apps
- Google Workspace
We only charge for mailboxes. You can add as many email aliases and email groups as you like.
Note: On January 1, 2025, if you have only email aliases on a domain name, the service will be charged for one email mailbox regardless if you wish to use it or not. Service will be billed annually or quarterly.
You have two places you can do this if you do not know the current password:
[1] In your KartHost Customer Center. Here is a link to the Tutorial:
Password Change for KloudEmail Mailbox via your Customer Center Portal Account
[2] In your KloudEmail Control Panel (You can do more to manage your mailboxes, aliases, and groups than in the Customer Center. But it does have its own login if you need to give it to your IT. Learn More:
Changing Passwords for email mailboxes in the KloudEmail Control Panel
You can have as many Email Aliases as you need at no charge (as long as you have at least one Mailbox)
You might wonder what is an Email Alias, if you do not know click this link:
What is an Email Alias?
Add in Customer Center:
Email Alias – Setup in KartHost Customer Center
Add in KloudEmail Control Panel:
Adding an Email Alias (Forwarder)
All accounts for KloudEmail Basic function similarly to how they did with SimpleURL. Here’s how the billing works:
- Single Billing Account: Each domain name with email addresses has one billing account. If you have multiple email addresses under the same domain (e.g., all ending with @YourDomainName.xxx), they are billed as one product/service ‘KloudEmail Basic’ 1st $2.95/mo each additional at $2.35/mo.
- Multiple Domains with KloudEmail Basic: You can have more than one KloudEmail Basic product with a different domain name in the same billing account. You may select to have them billed on different day for separate invoicing. Or contact us via support ticket if you need a different Customer Center Account.
We are moving each KloudEmail account (domain name) from SOS’s reseller account to KartHost’s reseller account. Your Pending Services will be visible after you click on Services which is showing Zero until set to Active.
KloudEmail Basic (Our branding of emails from SOS):
- Pending (Red) – You are in the queue for your email domain to be moved this month. You are now waiting on us. If you have more than one email using the same domain name, you only have one KloudEmail Basic product billed by quantity of emailbox allocated. (email address is emailname@yourDomainName.com (or.us,.net,.biz, ect). emailname can be anything you select, but the domain name after the @ is the one you own.)
- Active (Green) – After our team has pushed your services from SOS reseller account into KartHost reseller account, we will verify the quantities of emails allocated to your domain, your pending order is approved, your Welcome email is sent, and you now have access to your email accounts Both in the KartHost Customer Center and via your log in to the KloudEmail Control Panel.
- On the Customer Center main navigation click on Services > My Services (Or you can click the Services box.)
- The resulting page will be the My Products & Services page. Locate your KloudEmail Basic or Suite service and then
click on the Active green text. - After arriving at your KloudEmail Basic or Suite Product/Services page, scroll down if needed, and under Manage, click on the
‘Managing Mailboxes’ button. - On the Manage Mailboxes page you will see a list of all mailboxes.
