Setting up Your New KloudEmail
in Just a Few Easy Steps

Simply click the package you chose for a detailed walkthrough guide

KloudEmail Basic

  • Creating Your Mailbox

    You will want to set up your email accounts, full details on setting up email accounts can be found in the KartHost Knowledgebase found under Support > Knowledgebase in the KartHost Customer Center. Or go to the footer of KartHost.com website and click on Knowledgebase link.
    Here is the direct link to the Knowledgebase:
    https://customercenter.karthost.com/knowledgebase.php
    KloudEmail Branded Email Knowledgebase
    KloudEmail Control Panel Knowledgebase
    Your Login Details to the KloudEmail Control Panel are in the Welcome Email.

    Accessing the full KartHost KloudEmail Control Panel - If you wish to have Access to the FULL KartHost KloudEmail Control Panel, point your web browser to this link: https://mycp.karthost.com

    To Quickly set up, your first Mailbox you will need to do the following
    1) Login to the KloudEmail Control Panel
    2) Once logged in Click on Mailboxes link.
    3) On the Mailboxes page click on "Add Mailbox"
    4) Provide the first and last name and User Name which will be part of the email address
    5) Now assign a password to the account and Confirm the password
    6) Once all is set click the Save button at bottom of the page. Allow 2 to 3 minutes before the new mailbox becomes active.

    Once your Mailbox is set up go to https://kloudemail.karthost.com and login to your new mailbox using KloudEmail Webmail Portal

  • DNS (Domain Name System)

    Now with your Mailbox(es) set up, you will need to make an MX record change to the DNS of your domain name. Depending on who is handling your domain name's DNS you will need to replace the current MX record with the following 2 MX Records:

    Name:[Your-Domain] Value: mx1.emailsrvr.com Priority: 10 TTL 7200 (or lower)
    Name:[Your-Domain] Value: mx2.emailsrvr.com Priority: 20 TTL 7200 (or lower)

    NOTE: While in most cases your email will start flowing to your new email accounts in just a few minutes and for sure less than an hour, you should allow up to 24 hours for FULL internet propagation to take place and your email service becomes fully operational.

  • Configuring Your Devices

    Setting Up Your DEVICES Log into the KloudEmail Setup Wizard (Link is also in the Login > KloudEmail SetupWizard on KartHost.com home page) 
    This will provide detailed instructions on how to set up Setting Up Your Email Manager like Outlook, Thunderbird, MacMail on your PC or Mac or your Android, iPhone, iPad, iPod, Windows Phone, KindleFire HD, or just about any mobile device that you can set up email on.

    What to expect when you are logged into Setup Wizard
    Sanity Tip: If setting up a phone, or Tablet of any kind its best to open the Help.emailsrvr.com on another computer to view the instructions while working on the set up on your device.

    1. Log in using your full email address (lowercase) and email address password
    2. Once logged in our system will know the type of services relating to email you have like POP/IMAP ONLY, if Mobile Sync is active, or if you are using Hosted Exchange and what version of Exchange. What is Mobile Sync?
    3. The first question will be "Which device are you setting up email on?" just click the button for the device in which you wish to set up email
    4. The "Which one of these?" will be asked next and select the type of device you are using.
    5. When you have completed 3 & 4 from above your step by step instructions will be provided. All you need to remember is your full email address and password, all other information will be provided.

    If you need additional information please check the KartHost Knowledgebase for full details on setting up and using KartHost KloudEmail.

  • Migrating Emails (Optional)

    To Migrate Emails you have two choices, you can handle your own migration using one of our
    Partners
    MigrationWiz.com (in
    fact if your email box has 5MB or less in email its free if you Migrate). Or if you would prefer
    for KartHost to handle it for you we can the first 4 mailboxes is Free, then only $9.99 per
    mailbox (50GB max size) and you sit back and relax.

    If you would like for KartHost to Migrate your email from your old email account to your
    KartHost KloudEmail mailboxes, please contact Sales to request your Email be migrated to your new
    KartHost KloudEmail Professional mailboxes. You will need to supply the following details:

    1. All Email addresses that you plan on moving from, along with passwords to access those
      email addresses
    2. New Email addresses you want to move too, along with the new requested password for the new
      email account. (If you wish to set up the KloudMail email boxes see step 2)
    3. PASSWORD NOTE: You can NOT have your KloudEmail username nor the domain name
      as part of the password for security reasons.
    4. Our Tech Support staff will contact you at the time your emails will be migrated from your
      existing service to your new service. This is normal and recommended that it be done after
      business hours to minimize disruption.
    5. Please note there is a $9.98 migration charge for the first mailbox and then $6.00 for each
      additional mailbox that needs to be migrated. If you requested this service you will need to
      provide email addresses and passwords for each mailbox that will be migrated.

KloudEmail Suite

  • Creating Your Mailbox

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  • DNS (Domain Name System)

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  • Configuring Your Devices

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  • Migrating Emails (Optional)

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KloudEmail Hybrid

  • Creating Your Mailbox

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  • DNS (Domain Name System)

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  • Configuring Your Devices

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  • Migrating Emails (Optional)

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KloudEmail Exchange

  • Creating Your Mailbox

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  • DNS (Domain Name System)

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  • Configuring Your Devices

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  • Migrating Emails (Optional)

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