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A chat button can be placed on your site in any location you choose. When a operator is online, the image displayed will show that a chat session can be requested. Otherwise they will presented with the option to leave a message when offline. |
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Before entering a chat session the visitor is prompted to select a department, if available, as well as enter their name for a more personal interaction with the customer. |
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When all operators are offline a visitor can choose to leave a message that will go to the email address provide in the settings. |
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While requesting a chat, your guest will see their queue position for estimated waiting time. Once the support representative picks up the chat request, the guest will be automatically transferred to the chat. |
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During the chat session you can push images and URL's to your clients chat screen. Every aspect of the client side is changeable including images, colors and text.
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Vistitors also have the option of printing out chat sessions for their own reference. |
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When a chat session is ended by the operator or themselves, the visitor will be able to select to email the transcript to themselves or someone else. |
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After a chat session has been completed, the user will be prompted to fill out a survey where you can ask any questions or get feedback about your site, your products or your customer service. |
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View of the traffic monitor. From here you can see visitors currently on your site. All of the chat sessions take place on this one screen so there is no need to be going back and forth between widows and screens. To switch between chats and visitors you simply select their IP address. |
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A quick view of the operator area. This area is where all maintenance is done including adding and removing operators, departments and editing settings. From this area you can also view the reports and transcripts. |
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Quick look at the reports page. From here you can see a rundown of the days stats as well as view the top 10 referrers and other information. THis number can be adjusted in the admin area as well. You can also view by month or select other days. |
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Transcripts can be viewed by all operators. If you are an admin you can also manage and delete transcripts. |
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Colors and text are easily changed by the "Color Settings" area. Each section has its own settings. |
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All pages in the client side of PHP Live Helper are editable through the template management system. A WYSIWYG editor is available for even easier changes. |
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Images are easily edited and managed in this area. You can also assign specific images per department. |
