Communication

• Real-time one on one communication
• Handle multiple chat requests
• "Party is typing" notification
• Operator to operator chat area
• Collect visitor data
• Email signature w/ buttons or text
• Automatic transcript saving
• Log transcripts
• Search transcripts
• Email transcripts
• Sound alerts
• Print chat sessions

Customization

• *NEW* Template based system
• Alter colors, font, CSS
• Upload your images
• Department specific chat icons
• Department specific chat welcome messages

Sales & Marketing

• Track visitors referer
• Proactive chat
• Surveys and operator rating system
• PUSH HTML pages
• PUSH images

Reporting & Stats

• Real-time traffic monitor
• Extensive site reporting
• Report management
• *NEW* IP/Hostname management system

Efficiency

• Canned responses
• Department specific canned responses
• Transfer calls
• Assign operator to multiple departments
• Chat request queue
• Department specific waiting messages
• Offline messages

Setup

• No programming required
• Easy browser based installation wizard
• FREE updates and support for one year